Shipping And Returns

Delivery is free for all orders to the Republic of Ireland and Northern Ireland. Most will take between 2 and 7 working days depending on the location and stock levels. Some remote areas can take longer.   Most accessory items are shipped with Fastway Couriers, small items may be shipped via An Post.

All Hot Tubs are delivered by our own staff. 

Delivery Schedule

Your goods will be dispatched the same day providing the order is placed before 1pm, depending on stock levels .  All orders placed after  1 pm will be dispatched the following day and should arrive within 24 hours. Any orders placed before 1pm on a Friday will be dispatched for a Monday delivery. If you have an urgent order that requires a Saturday delivery we can arrange this for an extra charge. All deliveries are made via Fastway Couriers or An Post .  Orders to Europe and America take between 2 and 5 days depending upon location and charges are applied based on weight, size and destination.

If you have not placed your order before 1pm and require an urgent next day delivery please call

+353 87 6377999 as we still maybe able to dispatch out an order to you.

Back Orders

If your item is not in stock it will automatically go on back order. Under these circumstances you may cancel the order at any time.  We will keep you updated with expected delivery dates via email and your login area that is accessed via our secure server. You will always be emailed with the option to cancel your order if you would rather not wait. 

Returns Policy 

If for any reason you are dissatisfied with your purchase, you may return it for either a refund or exchange within 7 days of receipt. Refunds will be made back onto the credit card the order was placed with. Hot Tubs may be returned but can only be moved by our staff and all costs incurred will be deducted from the purchase cost.

Return costs are at your expense unless on the rare occasion the item is faulty. In the rare event your purchase is incorrect, damaged or faulty we will arrange collection from you free of charge, within the Republic of Ireland, providing it is within the 7 day warranty. All returns from outside the Republic of Ireland are at customers expense. Returns under warranty, but outside of the 7 days will be at the customers cost. Returns due to discrepancies on images displayed on the site are at customers expense. All images are for demonstration purposes only and products may differ from those displayed. Please follow the instructions below and please make sure that the item was purchased from us before returning. 

Returns Address; 

Jarlath Gantly, T/A Hot Tubs Ireland.ie, Urlar, Drumcliffe, Co.Sligo, Ireland.

Please include your full name, address, contact telephone number along with your order number and details of exchange or refund. Once we receive it back to the warehouse we will take care of the rest and send conformation via email

.